Dell epsa diagnostics1/1/2024 Overall, the Dell ePSA (Enhanced Pre-Boot System Assessment) is a powerful tool that can help you troubleshoot the hardware of your system from outside the operating system (OS). You must contact Dell directly if the system is no longer under warranty. They will be able to help you to resolve the issue if the system is in the warranty period. You should contact Dell Technical Support with the error code and validation code if the ePSA test detects any hardware p problem. You can also look up the error code to get the detail about the error. When reporting the problem to Dell Technical Support, it is crucial to write down the error code and the validation code that is displayed. Recording Error CodesĪn error message will appear if the ePSA test runs into a hardware issue. If you don’t think you have a memory problem, you can decide to skip these tests. Additionally, the ePSA will ask you if you want to proceed with the 30-minute long memory tests. What to Expect During the ePSA Test?ĭuring the ePSA test, you may notice the internal fans of your computer spinning up. The forced ePSA test will execute a number of hardware tests, including inspections of the power supply, battery, and internal components (such as cables to hard drives and video cards). If you’re experiencing a boot failure, you can run a forced ePSA test by pressing the F2 key on the Dell logo screen. Note down the error codes that appear and contact Dell.Ī hardware failure may prevent your PC from booting.From here, follow the steps mentioned in method 1.Press and hold the Fn key, then press power, and release both. Note: Consult your Dell computer’s user manual for information specific to your device, as the interface may be different than shown in the screenshots above. Just scan the QR code that appears below and follow the steps to speak with a Dell support agent. You can also contact Dell support through your mobile device. Once the test completes, look for the error code, service tag, and validation code if any, and contact Dell Technical Support.This will perform more extensive testing. Here you have the option to check the Thorough mode and Select all boxes at the top right and click on Run Test.If no error is found, you can choose the Advance Test option at the bottom left corner.You will see an error code, service tag, and a validation code if there is any issue.If you want the diagnostic test to run on a specific device, you can press Esc and then choose the device, and click Run Tests.The hardware diagnostics will then begin to run on all the devices that are detected.Press the F12 key multiple times to access the One Time Boot Menu.Turn on your Dell system and wait for the Dell logo screen to appear.It is recommended that you replace the battery. It is recommended that you replace this battery.īattery no longer operates, or battery status cannot be determined. Poor-Battery no longer provides sufficient power. It is recommended that you purchase a new battery soon. Good-Battery can charge normally however, you may notice reduced operating time because long-term battery life is decreasing.įair-Battery can charge normally however, it is near the end of its usable life. NOTE: Battery health information is available only if a Dell battery is attached to your laptop.Įxcellent-Battery is operating at maximum capacity. Check contacts, power plug, and cables.Consider battery replacement for longer operating hours on battery.ĮPSA: Battery - The battery cannot provide sufficient power.
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